Why I’m getting false alerts of the garage door status from garage camera?

We’ve conducted numerous tests before product launch with beta testers from the US and Canada to optimize garage door status recognition. Here we list the main reasons that caused false alerts from the real usage:

1. Over 65% of false alerts were due to changes in camera and/or tag position. You can easily identify this by checking the Kamia app, if you can see the tag through the camera without any blocking (even shadows) but the garage door shown as “Open” then that’s the problem. The user may have inadvertently moved the camera manually (not through the app, in which case the camera automatically rotates back to its original position) or the camera’s mounting place such as a wall cabinet, or re-affixed the detection tag without updating the settings in the app.

To fix this, reset the initial viewpoint. Click Device Settings > Initial Viewpoint to set the camera’s Initial Viewpoint.

2. About 20% cases were because of tag being blocked. If you receive false Open/Close alerts at short intervals (less than 10s between open and close), or garage door being recognized as Open for a certain time period while it is Closed, you may consider the blocked tag as the reason. More precisely, the tag is totally or partially (even just the white black space on the edge of the tag), permanently or temporarily (like some shadow of the cable, motor rail or bracket at certain time of the day due to the light) blocked from the camera view.

To fix this, remove the obstacle or change the tag position. Don’t forget to update the camera’s Initial Viewpoint in the Kamia app by selecting the latter option.

3. No reflective stuff around or on the surface of the tag. Our garage tag come with adhesive tape on the back, if you want to add more adhesiveness, make sure that you use the double-sided tapes on the back so no reflection will be involved to interfere with garage door status detection.

Should you have any further questions, we are here to help. Feel free to reach us directly at support@kamiatech.com and we will get back to you within 24 hours.